Privacy Policy

Last Updated: November 2025

DeskHarmony Pty Ltd (“we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

• Account information (name, email, company)
• Helpdesk and ticketing data
• Device and technical data (IP address, browser info, logs)
• Data from optional integrations (QuickBooks, Xero, Gmail, Microsoft 365)
• Billing or payment information where required

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve DeskHarmony
• Sync data with services you explicitly connect
• Improve performance and develop new features
• Maintain security and prevent abuse
• Communicate important updates

We do not sell your personal data.

3. Third-Party Integrations

If you connect services such as QuickBooks, Xero, Gmail, or Microsoft 365, we access only the data required for integration functionality. You may revoke access at any time.

4. Data Processing & Storage

Your data is stored securely on servers located in Australia (or equivalent regions depending on deployment). We use industry-standard technical and organisational measures to protect data.

5. Data Sharing

We may share information with trusted service providers who assist with hosting, logging, analytics, or email delivery — solely to operate DeskHarmony. Data may be disclosed where required by law.

6. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to improve the service.

7. Data Retention

We retain data only as long as required to provide the service or meet legal obligations. Users may request deletion where legally permissible.

8. Access & Control

You may request to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Export your data

9. Children

DeskHarmony is not intended for users under 16, and we do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Policy occasionally. The newest version will always be posted publicly.

11. Contact Us

For privacy questions, contact us at:
support@deskharmony.com