Built in Australia for MSPs & IT teams Launch offer: Helpdesk plan $29/month

Stop losing billable hours to the wrong helpdesk.

DeskHarmony gives Australian IT teams clean ticketing, time tracking and QuickBooks-ready invoicing, all from $29/month with no feature paywalls.

Created by Australian IT professionals who work with helpdesks every day, so it stays fast, familiar and free of unnecessary complexity.

No credit card required. Launch pricing locked in for early customers.
From $29 AUD/month
No feature paywalls
Australian-built
QuickBooks & Xero

One workflow. No gaps.

From the first client email to a paid invoice in QuickBooks, DeskHarmony connects the whole job.

Client Email
Auto-creates a ticket
Ticket & Work
Assign, prioritise, reply
Time Tracked
Billable & non-billable
Invoice Built
From tickets & time logs
QuickBooks / Xero
Synced after approval

Built around your real problems.

Most helpdesks weren't built by IT people. DeskHarmony was.

The problem
Clients emailing you directly, falling through the cracks.

Replies to the wrong inbox, forgotten tickets, no visibility across the team.

The fix

Email-driven ticketing that auto-creates, assigns and threads every client request, with a branded portal so clients can track their own tickets too.

The problem
Billable hours disappearing before you can invoice them.

Time logged in one place, invoiced in another and reconciled manually, or not at all.

The fix

Log time directly against tickets, build invoices from those logs and push them straight to QuickBooks or Xero with line items included and no re-keying.

The problem
Three tools doing the job one should.

A helpdesk here, a time tracker there and invoicing somewhere else, all out of sync.

The fix

Tickets, assets, endpoints, time tracking, invoicing and accounting integrations in one platform, at one price, with no paywalls.

Simple, fair pricing.

All features included. No upsells. Launch pricing locked in for early customers.

Helpdesk only

For teams that want calm ticketing and project management.

From $40 $29 / month AUD

  • 3 agents included
  • Unlimited tickets & customer portal
  • Projects, SLAs & accounting integrations
View helpdesk plans
MSP & endpoints

Ticketing, assets and endpoint monitoring in one place.

From $60 $50 / month AUD

  • Agents, assets & endpoint monitoring
  • Designed for small MSPs and IT teams
  • Projects & accounting integrations
View MSP plans

Questions, answered.

The essentials about DeskHarmony, its integrations and pricing.

What is DeskHarmony?

DeskHarmony is an Australian-built helpdesk and PSA platform for MSPs and IT teams. It brings tickets, client communication, time tracking, billing, assets and endpoint visibility into one workspace.

Who is DeskHarmony designed for?

DeskHarmony is designed for internal IT support teams, solo technicians and MSPs that want a practical alternative to a shared inbox or a complex enterprise helpdesk.

Does DeskHarmony work with Gmail and Microsoft 365?

Yes. You can connect Gmail or Microsoft 365 so support emails create and update tickets while replies remain together in the same conversation.

Can customers manage their own tickets?

Yes. Each workspace can provide a branded customer portal. Customers can sign in with a matching Google or Microsoft account to create, view, reply to and close their tickets.

Does DeskHarmony connect with QuickBooks and Xero?

Yes. DeskHarmony connects ticket time and billing workflows with QuickBooks Online and Xero. Invoice data can be reviewed and approved before it is synced.

How much does DeskHarmony cost?

Helpdesk plans currently start at $29 AUD per month, and MSP plans start at $50 AUD per month. Plans include the full feature set without feature paywalls.

Ready to see it in action?

Try a live demo tenant with no sign-up needed, or go straight to pricing.

Explore Demo See Pricing