Features

Everything your support team needs, included as standard.

DeskHarmony combines ticketing, assets, endpoints and billing into one calm, multi-tenant platform built by people who live in helpdesks.

Your helpdesk shouldn't have paywalls — all features included, no upsells.

.deskharmony.com
Don't have a workspace yet? Use a demo tenant or contact your administrator.
Highlights
  • Email-driven ticketing with clean conversation view.
  • Assets and endpoints linked directly to tickets.
  • Time tracking, expenses and invoice creation.
  • Multi-tenant by design for MSPs and internal IT.
Description

Tickets that feel like conversations

Keep every request and reply in one place with a clean, chat-style layout that agents actually enjoy using.

  • Email-based ticket creation from your support inboxes
  • Statuses, priorities, due dates and smart assignment
  • Internal notes for private team collaboration
  • Canned responses with variables for consistency
  • Clean conversation threading per ticket
Description

Move beyond tickets to real project work

When "tickets only" isn't enough, organize complex work with projects, timelines and multiple views.

  • Projects with linked tickets and timelines
  • Table, Kanban and timeline views for planning
  • Expected start/end dates per ticket under a project
  • Per-user views so agents see what matters to them
Screenshot: Invoice creation from tickets

Track time and bill clients effortlessly

Capture the value of your work without spreadsheets or re-typing into accounting software.

  • Per-ticket time logs for labour and travel
  • Ticket-linked products and one-off expenses
  • Invoice creation directly from tickets and projects
  • Sync invoices and contacts with Xero or QuickBooks Online

Everything else you need

Assets, endpoints, security and more — all included.

Asset list view
Asset management

Keep track of the hardware and contracts that sit behind your tickets.

  • Device and asset records linked to clients and tickets
  • Track serials, warranty and purchase info
  • Separate "management" vs "sales" views
Endpoint dashboard
Endpoint checks

Surface endpoint health inside the same place you manage user requests.

  • Endpoint records tied into tickets and assets
  • Room to extend with health checks and patch status
  • Designed to sit alongside other tools
SLA tracking dashboard
SLA tracking & reporting

Monitor performance and meet your commitments with visual SLA tracking.

  • Real-time SLA compliance monitoring
  • Visual graphs showing response and resolution times
  • Track performance by agent, priority, or client
  • Identify bottlenecks before they become problems
Mobile-friendly access

Work from anywhere — your helpdesk adapts to any device.

  • Fully responsive design works on phones and tablets
  • Check and respond to tickets on the go
  • No separate mobile app needed
  • Same features and data wherever you are
Roles & access

Keep control over who can see, change and bill what.

  • Role-based access for agents, managers and admins
  • Separate system admin area for managing tenants
  • Audit-friendly logging of key actions
Client portal

Empower customers to track their tickets and get updates without emails or phone calls.

  • Self-service ticket status and history
  • View responses and updates in real-time
  • Submit new tickets directly through the portal
  • Reduce "where's my ticket?" inquiries

Ready to see it in action?

Try our demo tenants or create your own to explore all features.

Explore demos