Integrations

Keep your helpdesk in sync with the tools you already use.

DeskHarmony connects tickets, contacts, time and invoices with your accounting and email platforms, so your team spends more time helping people and less time copying data between systems.

Your helpdesk shouldn’t have paywalls — all integrations are included in every plan.

See integrations in a demo tenant

Accounting

Sync contacts and invoices with your general ledger — without giving agents direct access to your accounting system.

Included in all plans
Xero logo
Xero
Cloud accounting
Live

Two-way sync for contacts and invoices between DeskHarmony and Xero. Build invoices from tickets and projects, then push them straight into your Xero organisation.

  • Create Xero invoices directly from tickets.
  • Keep customer records aligned between systems.
  • Control who can send or approve invoices.
Email delivery from DeskHarmony via Xero is currently in beta.
QuickBooks Online logo
QuickBooks Online
Intuit
Live

Two-way contact sync with QuickBooks Online, plus the ability to create invoices from DeskHarmony. Send invoice emails directly from the helpdesk while keeping all financial records in QuickBooks.

  • Push invoices created from tickets into QuickBooks Online.
  • Keep customer details synced between helpdesk and accounts.
  • Let agents send invoice emails without logging into QuickBooks.
Designed for MSPs and IT teams already running on QuickBooks Online.

Email & communication

Turn your existing mailboxes into a structured helpdesk, without forcing users to change how they contact you.

Included in all plans
Gmail
Google Workspace / personal
Live

Connect a Gmail or Google Workspace mailbox and have DeskHarmony automatically turn messages into tickets, preserving threads and sender information.

  • Inbound messages are converted into tickets per tenant.
  • Reply from DeskHarmony with proper Gmail threading.
  • Supports multiple mailboxes across different tenants.
Microsoft 365
Exchange Online / Outlook
Live

Use Microsoft 365 mailboxes for ticketing via the Graph API. Ideal for organisations standardised on Exchange Online.

  • Pulls email into tickets using Microsoft Graph.
  • Supports reply-from-ticket with correct threading.
  • Per-tenant configuration for different domains.

Roadmap & upcoming integrations

DeskHarmony is built to sit alongside the tools you already rely on. We’re actively expanding the integration surface.

Additional accounting platforms

Planned support for MYOB and other regional accounting systems, plus more flexible CSV exports.

Directory & SSO

Deeper Microsoft 365 / Azure AD integration for user sync and sign-on, alongside local accounts.

API & webhooks

Planned REST API and webhooks so you can push/pull tickets, time entry and asset data into other tools.